Customer Service Information
Customer Service Help
If you have questions about the status of your order, shipping or delivery - please email us at firstname.lastname@example.org.
Need help with your order after you have received it? Have any warranty questions, technical questions or need customer service support?
Please contact our tech support team by emailing email@example.com anytime.
Or call 657-341-0362 Monday through Friday from 9am - 5pm PST. They will be able to help you get any issues resolved!
Shipping and Delivery
If you live in a remote area or a gate code is required to deliver to your residence, please email us at firstname.lastname@example.org letting us know the details so we can make sure to schedule a delivery with you prior to shipping from our warehouse.
Order Cancellation Policy
If you wish to cancel your order, you must do so within 24 hours of receiving your order confirmation email.
If you cancel your order after the 24 hour grace period, then you are responsible for paying a 25% restocking fee to cover the return freight costs to our warehouse.
To cancel an order, click the cancel button in your order confirmation email.
Or send us an email at email@example.com and we will be able to help you.
Information About Shipping and Delivery
Our warehouse is open Monday - Friday. If you place an order over the weekend, the order will not be processed until Monday. Please allow a couple days after that for us to schedule the pick up from our warehouse. Once the order leaves our warehouse, you will receive a shipping confirmation email with tracking information to the email that you used to place the order.
If you have any questions or want to check on the status of your order, please email us at firstname.lastname@example.org.
We will deliver curbside or to the closest entrance of your home. We do not offer inside delivery or white glove setup service.
Most items ship by LTL truck. If you live within a major metro area, allow up to 10 business days after shipping for delivery of your order. If you live outside of a major metro area, allow an additional 15-17 business days for delivery of your order
***EXTREME WEATHER CONDITIONS or SHIPPING DURING MAJOR HOLIDAYS may cause additional delays with over-the-road truckers, but we will be sure to message you and keep you updated
We have a 30-day conditional return policy. This means you have 30 days after receiving your item to request a return with a 30% restocking and shipping fee. To be eligible for a return, your item must be in the original condition and packaging as received. We reserve the right to ask for pictures of the merchandise to accompany the return. Once your authorized returned item has been picked up you’ll be automatically refunded on your original payment method within 7-10 business days.
To start a return, please email our customer service team with all order details and images of the product to email@example.com. Please allow 24 hours for you to be contacted after your email.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues:
We’re here to make it right! Contact us immediately via email at firstname.lastname@example.org with photos of the damage and your order information.
All products come with a limited 1-year parts warranty.
Need help with your warranty or technical questions? Please contact our tech support team by emailing email@example.com or firstname.lastname@example.org.
You can also call 657-341-0362 Monday through Friday from 9am - 5pm PST. They will be able to help you get any issues resolved!