Contact Us, Returns & FAQ

Return Policy:

We have a 30-day conditional return policy. This means you have 30 days after receiving your item to request a return with a 30% restocking and shipping fee. To be eligible for a return, your item must be in the original condition and packaging as received. We reserve the right to ask for pictures of the merchandise to accompany the return. Once your authorized returned item has been picked up you’ll be automatically refunded on your original payment method within 7-10 business days.

To start a return, please email us at If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

Damages and Issues:

We’re here to make it right! Contact us immediately via email at with photos of the damage and your order information.

Warranty Information:

All products come with a limited 1-year parts warranty. For full details click WARRANTY from the main menu.

Please email us at with any questions or concerns.



How Will My Order Ship?

We will reach out with a confirmation email detailing delivery expectation.

Small items will ship small parcel ground.

We do not offer expedited shipping service.

Larger items will ship LTL curbside or to the threshold and require additional time for delivery. We do not offer white glove or inside delivery service.

NOTE ABOUT DELIVERY: if an item ships by LTL truck and will deliver curbside or to the closest entrance of your home.  We do not offer inside delivery or white glove setup service. 

When Will My Order Ship?

Small parcel items will ship within 2 business days of your order.

LTL items will ship within 5-7 business days of your order.

How Long Before I Receive My Order?

Standard ground small parcel shipping should be within 7-10 business days. 

LTL shipments may take up to 21 days to deliver. Delivery time may extend slightly if going to remote areas.

If you live within a major metro area, allow up to 10 business days after shipping for delivery of your order.  If you live OUTSIDE of a major metro area, allow an additional 15-17 business days for delivery of your order

***EXTREME WEATHER CONDITIONS or SHIPPING DURING MAJOR HOLIDAYS  may cause additional delays with over-the-road truckers, but we will be sure to message you and keep you updated

Where Do you Ship?

Contiguous 48 states only. No international shipping.

Can You Ship to a P.O Box or APO/FPO Address?


Do You Offer Expedited Shipping?